1. Definitions

“Company” means Wood Production Limited, owner of TOP WINDOWS & DOORS product line.

“Customer” means the person, firm, company or other organisation to whom the Company agrees to supply goods.

“Goods” means any product or service supplied by the Company.

“Contract” means any contract between the Company and the Customer for the supply of Goods incorporating these terms.

“Terms” means the terms set out in this document and any special terms agreed in writing between the Company and the Customer.


2. The Contract

This Contract is made between Wood Production Limited (“Company”) and the undersigned (“Customer”) and is dated as completed on the contract document.

A. All orders are accepted by the Company only under these Terms and Conditions and they may not be altered, unless agreed in writing by the Company. Any contrary or additional terms and conditions, unless so agreed, are excluded.

B. The work to be carried out is limited to that specifically mentioned in the contract. Verbal agreements are of no effect unless shown in the contract under special requirements. Any building work or decoration work which is found to be necessary during the installation, is not included for in this contract unless otherwise specified under special conditions.

C. All quotations are valid for 30 days unless stated otherwise on the quotation.

D. The customer agrees to all of the details of the quotation and Wood Production terms and conditions by paying the deposit.

E. Any alterations to the order made after Payment of the deposit require written notice from the Customer and may affect the Contract price.

F. For supply only contracts within the London area, delivery charge will apply for orders under the value of £5,000.00. For all supply and install contracts the delivery within London area will be included in the price.


3. Variation of conditions

Any variation of these conditions (including any special terms and conditions agreed by the parties) shall be inapplicable unless agreed in writing by the Company. The Company reserves the right to cancel this Contract in the event any of the Terms of this Contract are breached or broken by the Customer.


4. Price and payment

A. Prices set by the Company may be subject to some changes due to a rise in material prices or any changes to the order made by the Customer. The Customer shall pay the deposit in the amount of 50% of the total Contract cost prior to commencement of the works unless otherwise agreed in writing by the Company. The paid deposit means that the Client read, understand, and agree with our terms & condition. The outstanding balance-second 50% payment (including any variation of Contract) shall be payable to the Company 3 working days prior delivery of the products. If the quotation includes the fitting and minor building works like plastering then the fitting payment terms will be 100% before delivery and installation (3 working days before with second payment for the product).

B. Non-completion of minor works shall not entitle the Customer to with hold payment greater than the value of 5% of the due Contract price. The Company’s personnel is authorised to accept cash or bank transfer made payable to Wood Production Ltd.

C. If the Customer fails to make any payment in full on the due date the Company may charge the Customer interest on the amount unpaid from the original due date until payment actually takes place at the rate of 10% per month.


5. Passing of property

All Goods remain the property of the Company until they are paid for in full by the Customer.


6. Scope of works

The work to be carried out is limited to that specifically mentioned in the contract. Verbal agreements are of no effect unless specified in the contact under special requirements (via email). Any change not in the contract requested by the customer and confirmed in writing may lead to a change in contract value. The Customer is notified that it is entirely the Customers responsibility to establish whether any planning permission or Building Regulation consent or Listed Building consent are required in relation to the installation of the goods at the Customer’s premises.

The customer is responsible for the accuracy of all dimensions and order detail where it is a supply only contract.


7. Delivery and Installation

A. Delivery dates given by the Company when placing the order are a guide only and shall not be bound by these dates. A revised installation date will be given by the Company when the products are manufactured, but even this may be affected by inclement weather or unforeseen problems arising. Customers will be informed of any delays and will have the right to cancel the contract if the goods have not been delivered/ installed 8 weeks from the date of expected delivery as advised by the Company after manufacture.

B. The Customer agrees to give free access to the Company’s workmen and supervisors to carry out all constituents of the said installation. If such access is not given within 30 days of the Customer being notified that the products are ready for installation then the Customer shall be liable to pay the Company the cash balance outstanding within a further 7 days.

C. On delivery the Customer is asked to perform a visual check and confirm that the goods are of satisfactory condition and not damaged in any way. The customer will be required to sign the delivery note acknowledging that delivered goods are satisfactory. If a joiner or carpenter has been booked to fit goods, then everything must be checked prior to commencing work. If upon an agreed delivery date there is no one present and as such delivery cannot be made we reserve the right to charge an additional delivery charge to cover the redelivery cost.

D. Non-conformity of the final product with agreed specification (size, mouldings, type of finish, type of glass etc.) needs to be reported by the client within 14 working days of delivery. After that period any complaints regarding specification will not be considered.

E. In the unfortunate event that on delivery, the goods are faulty, damaged or some part is missing, the Customer is asked to contact Wood Production office straight away on 02039072226. We also require written notification with description of the fault and photos if necessary via email at office@topwindowsdoors.co.uk within 7 days of delivery. After that period any complaints will not be considered.


8. Additional work

A. The Company will endeavour to ensure that the works match existing finishes but will not be liable for non-matching due to weathering of existing materials and cannot guarantee the matching of external specialist finishes. When variations occur in existing plaster lines the Company cannot guarantee that equal amounts of sub frame will be visible all round.

B. The Company cannot undertake to remove any existing glass, frame or secondary double-glazing units intact or without causing damage to their surroundings.

C. The Customers must ensure that an electricity supply is available to the Company’s workmen for the purpose of installing the Goods at the Customer’s premises. In the event of no electricity supply being available the Customer will be charged for any incurred costs including the hiring of the generator or other equipment.


9. Condensation

The Customer acknowledges that condensation is dependent upon a number of variable factors, some of which may be favourably affected by the installation of double-glazing. It is not guaranteed that condensation will be completely eliminated.

The Company does not warrant that the installation of double-glazing or replacement windows will eliminate condensation problems and the Company cannot accept responsibility for the prevention of condensation.


10. Glass

The Company cannot be held responsible for the imperfections caused by the manufacturing process of glass nor for any breakage of glass once installed.


11. Product

Demonstration windows, doors and other products are used to demonstrate the working of a typical product and its composition and are sample products only. The windows or other products ordered will be manufactured and installed by the Company using such manner and material, as the Company considers suitable and, pursuant to the Company’s policy of continuous improvement of the products. The Company reserves the sole right to make any modification in design, specification or composition as it shall so think fit. The product is made of wood, aluminium or uPVC.

A natural material (wood) is subject to variations in colour when treated with the same wood stain. No refunds or complaints will be entertained as we offer no guarantees of colour matching or consistency of colour.


12. Cleaning and maintenance

It is recommended that the frames supplied by the Company made of wood should be cleaned with a damp cloth at regular intervals (generally not exceeding 2 months). Hardware (hinges, handles etc.) should be oiled not less than once a year. Timber frames are required to be lightly sanded and stained/painted with a micro porous product every 12 months (in severe weather conditions) otherwise every 24-36 months . Failure to carry out these points will affect the guarantee. For details on the Company joinery products storage and maintenance, please refer to our “Wood Production joinery products storage and maintenance” document as non-compliance will invalidate your guarantee and also Aluminium – Use and Maintenance instruction for windows.


13. Guarantee


The Company guarantees wooden frames against rotting and warping for 10 years from the date of installation. The installation also benefits from the manufacturers guarantees as follows: hardware and installation materials for 12 months; sealed units are guaranteed for 3 years; coloured glass film is guaranteed for 12 months. All of bespoke furniture (i.e. wardrobes, bookcases, desks, tables, drawer chests, bathroom cabinets, staircases etc.) supplied by Company are subject to statutory 12 months warranty. Our guarantee covers the external door fitted below the porch at last 800mm deep with the overhang of at last 300mm on both sides. Our guarantee does not cover the door fitted without the porch. Any products manufactured or supplied by the Company which are not fitted by the said Company are not covered by the guarantee. The Company will not be liable for hardware/ironmongery repair works or additional fixing charges incurred by The Customer arising from any hardware/ironmongery proved to be defective or delayed and shall not be responsible for any additional overheads, administrative expenses or other cost, claims and demands arising from The Customer’s obligations to any third party and due indirectly or directly to any defects or delays in the goods or materials supplied or work done by The Company. Any alleged delay, damage or defect shall not constitute valid grounds for The Customer to delay payment in respect of the goods delivered. The Customer is required to pay for all goods and material supplied. The guarantee is invalidated if the material has been misused, abused or neglected, or the above maintenance recommendations have not been carried out or full payment has not been made. The guarantee does not cover deterioration in appearance. The guarantee is not transferable without written consent of the Company. The Company reserves the right to change any guarantee specification without prior notice.



All guarantees/warranties are valid for the following period of time:

  • Frame – Window and Door frames are warranted for 10 years against defects in manufacturing, materials and workmanship.
  • Glass – Insulated Glass Units are warranted for 5 years against visible obstructions caused by a failure of the insulating glass air seal.

What is not covered by this warranty: damage caused by the excessive heat or contact with flame, damage caused by direct contact with corrosive chemicals, damage as a result of abnormal wear and tear, damage as a result of improper maintenance.

Valid proof of purchase must be shown to the Company before any request for remedial/repair/replacement work will acknowledged.

The Company reserves the right to recover costs from customer for labour time and travelling expenses where faults/damage are result of installation which is not in accordance with the companies has requested action and/or where repairs/replacements are found to be beyond the terms of this warranty.

All conditions contained in this warranty are subject to adequate maintenance of the goods supplied.

Individual extended quarantines terms and conditions may be arranged for specific project taking into consideration: all subcomponents used for manufacturing process, whether exposure after project installation, regular inspections carried out by Wood Production Ltd team or other unique circumstances.


14. Call Out Service

In the event that a breakdown should occur, the following warranty applies:

Providing the Wood Production product from TOP WINDOWS & DOORS line is maintained in line with the Wood Production guidelines, detailed in the Product Maintenance & Storage and Terms & Conditions and has been installed by a Wood Production trained installer.

How to request a call out:

  • Contact our office, who should arrange for the installers to attend to diagnose the fault.
  • If the fault is an installation error or manufacturing defect, it is the Wood Production team responsibility to repair and no costs will be covered by the client.

The call out will be chargeable if:

  • Goods warranty has expired
  • The defect is either due to installation not carried out by Wood Production team.
  • Goods have been altered or modified by the client.
  • The defect is a result of misuse or improper cleaning and maintenance.

Our standard call out fee starts from £85+VAT.

Wood Production provides free of charge telephone technical support.

For more information please see Product Maintenance & Storage and Terms & Conditions on our website www.topwindowsdoors.co.uk

The guarantee only applies to products purchased and installed within the UK and is used in the manner that it was intended.


15. Cancellation

The Customer may cancel the Contract without penalty during the cooling off period which shall run for seven days from midnight on the day on which the Contract was signed by the Customer (not including Sundays or Bank Holidays) where contracts are negotiated away from business premises and by an unsolicited visit. Any cancellations must be given by written notice to the address overleaf, by ‘Special Delivery’ or ‘Recorded Delivery’ post. However, if the Customer decides to cancel the Contract after the 7-day cooling off period he/she shall be charged as follows: Before manufacture – pay the costs of any preparation for the order made by the Company (the costs will be specified by the Company); During manufacture – 70% of the Contract value; After manufacture – 95% of the Contract value.


16. Force Majeure

Whilst the Company undertakes to do its utmost to execute every order within the specified period, the Company does not take responsibility for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of the Company.


17. General

If any provision of the Contract is found by any court , tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, enforceable or unreasonable the remaining provisions of the Contract and the remainder of such provisions shall continue in full force and effect.